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FAQ

How do I order a replacement keyboard?

If you would like to purchase a keyboard, please click the link below to visit our shop site. https://www.rca.com/us_en/computing-accessories-23-us-en/keyboards-370-us-en

How do i power off my tablet?

To power off your tablet push and hold the power button for 4-5 seconds, it will then tell you to swipe down on the screen to power off. Simply swipe the arrow downwards and it will begin to power itself off.

Wifi issues

Here are some simple solutions to try Try turning off the Wi-Fi on your device then re-enabling it. Alternatively, unplugging the modem and plugging it back in 30 seconds later. If that doesn’t help, or the problem re-occurs, consider deleting your current network from the list of saved networks on your device, then re-connecting again. Last, should this all fail, try rebooting your device. If there are still problems please try contacting your ISP. It might be an issue with your service rather than your device. If the problem still persists try reinstalling the network driver. How to reinstall drivers Step 1: Right click the start button. Step 2: Select Device manager. Step 3: Get into Network adapters and right-click Intel(R) dual-band wireless AC. Step 4: Select Uninstall device. Step 5: You will get a confirmation dialogue. Click OK to accept. Your wi-fi drivers are now uninstalled. Step 6: Click the Update Driver button to install a fresh copy of them. Step 7: Let Windows automatically search for the best match in its online database. Click Close to end the operation. Step 8: Restart the device and check if it works now.

My keyboard is not functioning properly.

If you have a defective keyboard it will need servicing. Please fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

I thought the tablet came with MS office, why is it asking me to pay for a subscription?

Please note that the Microsoft Office Mobile and Microsoft Office 365 are 2 different programs offered by Microsoft. While the Office Mobile is free, Office 365 is a free trial. Please contact Microsoft for further information on the differences between the 2 programs.

Can I change the language of my tablet?

You may do so by going to Settings and selecting Time & language. Select Region & language and go to add a language, and then choose the language you want.

I need to enter the BIOS of the tablet.

If you wish to enter the BIOS on your tablet, first, please be sure that the tablet has been turned off. Next, turn on the tablet. When you turn on the unit, once the screen has displayed the RCA loading screen (the black screen with RCA logo) simply press "Esc" on your keyboard. The tablet will then take you to the BIOS. To exit BIOS: Simply press "Esc" and confirm whether you wish to save any changes you have made or not. Please note that by changing the setting of the BIOS or the operating system of the tablet will void the manufacturer's warranty of the device

How to schedule my windows updates?

Every now and then your PC may need to restart to install the updates. To prevent those restarts from happening at the most inconvenient time, select the Start button. Select "Settings" Under "Update & security" click on "Windows Update", and then select "Advanced options". Under "Choose how updates are installed", use the drop-down menu to choose an option: "Schedule a restart" or "Automatically restart"

How do I update my windows tablet?

Simply select the Start button, select Settings. Under"Update and security" click on 'Window Update'.

I just bought this tablet. If there is a warranty, how do I register it

There is already a one-year manufacturer's warranty on the tablet starting from the date of purchase. This warranty is automatic. Simply keep the receipt in case this warranty is needed. If the warranty is needed, simply contact us with the issue you are having with the tablet and we will be more than happy to assist you. To register your tablet, please click the link below. https://www.rca.com/us_en/tablets-25-us-en/register-your-product-807-us-en

I dropped my tablet.

Your tablet will need servicing. Please click the link below to fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

Virus or Malware

If your tablet has been infected with a virus or malware it will need service. Please click the link below to fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

Water damage

If water or any type of liquid has damaged your tablet, it will require service. Please click on the link below to fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

How to play music from my tablet?

There are many ways to play music from your tablet. The most common way is to open your file under Windows Media Player. Once the file is opened, the music will play.

How to turn the narrator feature On/Off?

TTo turn the Narrator feature On/Off, go to Settings. Under "Ease of Access", select Narrator. You may now turn the Narrator on or off

Does it play in stereo?

Although the tablet has only one speaker, the audio is compressed to play in stereo. When using stereo headphones the tablet does play in true stereo sound. It will also play in stereo when using the headphone port as an aux or line out.

How do I adjust my volume levels?

To adjust the volume level, use the volume buttons on the back of the tablet. If connected to the keyboard, use the volume up and down buttons on it. You can also adjust the notifications sounds independently. Go to "settings", under "Systems", choose "Notification & Actions". You may turn on/off the notifications for different senders, alarms and reminders.

How do I print from my tablet using a wireless printer?

To print using WiFi, please be sure the tablet and the wireless printer is connected to the same WiFi network. Download the program provided by your wireless printer in order to print from the tablet. Once you have done so, your unit is ready to print wirelessly.

I have just performed a hard reset on my tablet and some drivers are not installed properly.

If there are any drivers that haven't been installed, please run Windows Update to install the appropriate drivers.

I have recently updated my tablet and now the orientation of the screen is sideways.

A few easy steps can correct this issue. First, press and hold onto the start button (or right-click if you are using a touch pad or a mouse). Next, please select the "device manager". Select "display adapter" and press and hold (or right-click) onto "Intel(R) HD Graphics". Select "Properties" and click "uninstall. Once you have done so, reboot the tablet. After the reboot, the display driver will automatically revert back to the previous version before the update. The display will go back to normal.

How do I change my font size?

Go to Settings. Go to systems and Select Display. Slide the bar under "Change the size of text, apps, and other items" to the desired size.

My touch screen stopped working.

Try to restart the tablet first. If your touch screen still has stopped working, please click on the link below to fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

My screen has wavy lines on it.

Try to restart the tablet first. If your screen still has wavy lines, please click on the link below to fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

My screen is all white

Try to restart the tablet first. If your screen is still all white, please click the link below to fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

My screen is cracked or damaged and it needs to be repaired or replaced

If you have a cracked or damaged screen it will require service. Please click the link below to fill out a web form.   https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

My screen will not auto rotate.

To turn on auto rotate go to Action Center on the bottom right of the screen. Please be sure rotation lock is not selected.

How do I turn on and off the auto rotate feature on my tablet?

Go to Action Center on the bottom right of the screen. Rotation lock is selected if it appears blue. To turn off rotation lock, please click it again.

How do I adjust the screen brightness?

Go to Settings. Look under "Systems", click on "Display". Adjust to desired brightness level and select Apply.

How do I protect my screen and tablet?

To protect your screen, you can use a universal screen protector, You can also look into a universal travel case when it's not in use.

How do I safely clean my screen?

Use a lightly dampened micro fiber cloth to clean the screen effectively.

Does bluetooth drain my battery faster?

Yes, using Bluetooth will drain the battery faster. When not using a Bluetooth device, it is best to switch the Bluetooth off so the tablet can conserve battery life.

How to delete or unpair Bluetooth device from my tablet?

Go to Settings. Under Device, select Bluetooth, make sure Bluetooth is ON. Click on the paired device. Select Forget Device.

How do I pair Bluetooth devices to my tablet?

To pair a Bluetooth device to the tablet, turn ON the Bluetooth on your tablet and the device you wish to pair. Scan for available devices on the tablet to pair with. Select the desired device, enter the prompted code to pair if requested.

How to turn Bluetooth On/Off ?

To turn the Bluetooth On/Off on the tablet. Go to settings. Under Devices, select Bluetooth. Turn on Bluetooth.

My tablet will not connect to my wifi/internet.

Start by resetting your router. Make sure the WiFi option on the tablet is enabled. Select the correct network and entered the password correctly. The password is case sensitive. If the problem persists, you may need to contact your service provider

My tablet is freezing up.

A poor Wifi connection can cause the tablet to freeze. It can also be affected by the apps or the firmware you are running. If the freezing continues reset your router and restart the tablet.

Does WiFi drain my battery faster?

Using WiFi will drain the tablet's battery depending on how intensively the WiFi is used.

How to turn my cell phone into a WiFi hotspot?

On your mobile device, turn on "tethering & portable hotspots". On your tablet Find the network and enter the password.

How do I select my network?

Go to Settings, under "Network and Internet", select Wifi, then slide the bar to ON. Select "Show available Networks". Choose your desired network and enter your password, then hit connect.

How do I scan for available networks?

Go to Settings, under "Network and Internet", select "Show available Networks".

How to turn WiFi On/Off ?

Go to settings, under "Network and Internet", select Wifi, then slide the bar to ON. Select "Show available Networks". Choose your network and enter your password. Then hit connect. To turn your wifi off, simply slide the bar to the Off position.

How do I restart my tablet?

To restart your tablet simply push and hold the power button for 10 seconds, do not let go. The tablet will shut off, you will then need to power back on your tablet.

How do I restore my tablet to factory settings?

Here is the step by step process to do a hard reset to the tablet. Power off the tablet completely. Then power back on the tablet, while the tablet is powering back up hold down the FN/function button on your keyboard while repeatedly pushing the F9 button on the keyboard until you see "Please wait" appear. Release the FN/function button. wait a couple of moments then, select the "Troubleshoot" option then "Reset Your PC". You will then have two options, removing files or fully cleaning the drive (this will remove your personal files and apps from the tablet and restore all settings to their defaults). The RCA logo will then appear on the screen and "dots" circling. This process may take about 30min-1hr (depending on the amount of files/data/configuration/system setup) as the device is deleting, partitioning, and resetting to the factory settings. It is normal for the tablet to power off and on a few times during this process, please do not interrupt. Once the process is done, the device will go back to factory settings and you can then personalize your tablet.

I need to reset the password to my Microsoft account.

To reset your password, copy this link into your browser: https://account.live.com/resetpassword.aspx to your browser. Choose the reason you need your password reset, then click Next. Enter the email address you used when you made your Microsoft account. This could be any email address, or an email ending in a Microsoft domain like hotmail.com or outlook.com. Enter the characters you see on the screen (this lets us know you’re not a robot), then click Next. If you have added security info to your account, we'll send a one-time code to the alternate phone number or email address you gave us. After you enter that code on the next screen, you'll be able to make a new password.

I forgot my tablet's password.

First, try the easiest thing: if you remember your password but it isn’t working, make sure that Caps Lock is turned off, and that your email address is spelled correctly, and then try again. If your password still not working, unfortunately, you will need to reset the tablet. Please follow the instruction below on how to factory reset the tablet. Here is the step by step process to do a hard reset to the tablet. Power off the tablet completely. Then power back on the tablet, while the tablet is powering back up hold down the FN/function button on your keyboard while repeatedly pushing the F9 button on the keyboard until you see "Please wait" appear. Release the FN/function button. wait a couple of moments then, select the "Troubleshoot" option then "Reset Your PC". You will then have two options, removing files or fully cleaning the drive (this will remove your personal files and apps from the tablet and restore all settings to their defaults). The RCA logo will then appear on the screen and "dots" circling. This process may take about 30min-1hr (depending on the amount of files/data/configuration/system setup) as the device is deleting, partitioning, and resetting to the factory settings. It is normal for the tablet to power off and on a few times during this process, please do not interrupt. Once the process is done, the device will go back to factory settings and you can then personalize your tablet.

How do I transfer files from the SD card to the internal storage?

Please go to File Explorer. To the left of File Explorer, select This PC. Once selected, locate and select The SD card under Devices and drive. Right click and copy the file you would like to transfer to internal storage. Select File Explorer again. Locate the area you would like to paste the file. Right click and paste the file at the desired location.

How do I transfer files from the Internal storage to the SD card?

Select and copy the file you would like to transfer by right clicking and select Copy. To use an SD card with the tablet, please go to File Explorer. To the left of File Explorer, select This PC. Once selected, locate and select The SD card under Devices and drive. Right click and paste the file you copied earlier.

Using a USB flash drive on your tablet?

To use a USB flash drive with the tablet, please go to File Explorer. To the left of File Explorer, select This PC. Once selected, locate and select the USB thumb drive under Devices and drive. You may now transfer pictures/files/documents to the thumb drive.

How do I save documents/pictures/music to my internal memory?

Documents/pictures/music will automatically save to the internal device memory.

What is the maximum SD memory I can use on my tablet?

The maximum storage capacity for an SD card is 128 Gigabytes, Class 10 or higher SD card (Preferably Sandisk). Be sure to format your SD card

What does the charge light indicator mean?

The status indicator light has 3 possibilities. OFF, this means the tablet's AC adapter is either not plugged in or not making the proper connection to charge. FLASHING means the AC adapter is plugged in and is in the charge mode. SOLID means the tablet has reached 100% charged. It is safe to leave the AC adapter plugged in after its fully charged.

How do I conserve battery life?

To save battery life and extend the run time of your device, turn off WiFi and Bluetooth when not in use. You can also lower the brightness of the screen and close any applications that are currently not in use.

How do I order a new AC power adapter to charge my tablet?

https://shop.rcaav.com/product-category/computing/accessories/power/

Is it safe to leave my tablet plugged in even after it is fully charged?

Yes, this will not harm the device or its battery.

How long does the battery last on a full charge?

Battery life is approximately 6 hours of run time.

How long does it take to fully charge my tablet?

Charging time will vary depending on remaining battery life. If you are charging from 0%, this should take approximately 5-6 hours. It is best to use the supplied AC adapter with the small round port. Only charge using USB as a backup alternative. You may not be able to turn on your tablet for at least 20 minutes if the battery was fully drained.

How do I power on my tablet?

Be sure your tablet is charged for a minimum of 20 minutes. Then, push and hold the power button for 2-3 seconds and let go. It will begin to power on.

How to open Google Assistant?

The easiest and most well-known method for launching Assistant is simply long-pressing the on-screen home button. The edges of the screen will flash with a white outline and Assistant will pop up from the bottom of the screen. You can immediately start speaking a command. When you do this for the first time you will be asked to opt-in and set up Assistant. The second built-in method requires a little more set-up. You can use your voice to launch Assistant by saying “Ok, Google” or “Hey, Google.” This needs to be enabled and configured in the Google Assistant app.

How to Teach your Google Assistant to recognize your voice

If your Google Assistant isn’t responding to "Ok Google" on your tablet, try these steps. On your phone or tablet, touch and hold the Home button or say, "Ok Google." At the top-right, tap Explore & Your stuff and then More More and then Settings. Under "Devices", select your phone or tablet. Turn on Google Assistant and then Voice model and then Retrain voice model. If you don’t see these steps, you’re using an earlier version of the Google app. Instead, tap "Ok Google" detection and then Retrain voice model.

How to turn "Ok Google" on or off

If you turn off "Ok Google", you can still talk with your Assistant by touching and holding the on-screen Home button on your Device On your tablet, touch and hold the on-screen Home button. At the top-right, tap Explore & Your stuff and thenMore More and then Settings. Under "Devices", select your tablet. Turn on Google Assistant and then turn “Ok Google” detection on or off. If you don’t see these steps, you’re using an earlier version of the Google app. Instead, tap "Ok Google" detection and then turn Say "Ok Google" any time on or off.

Can I use Google Maps on this device?

Yes, you may use the pre-installed Google Maps Application. Updates may be required periodically.

Will my GPS work when not connected to a network provider?

Note: Only applicable to GPS enabled models. Yes, however, you must download the offline Google Maps from the Google Play store and make sure your location services are turned on.

How to charge the tablet through the keyboard

Note: Only applicable to models with the extended battery keyboard. Simply attach the keyboard to the tablet and press the Keyboard Switch. The keyboard's LED indicator will become solid red and the power stored in the extended battery will be used to recharge the tablet.

How do I order a new keyboard?

If you would like to purchase a keyboard for your tablet, please click the link below to visit our website. https://www.rca.com/us_en/computing-accessories-23-us-en/keyboards-370-us-en

How do I use the split screen feature on my tablet?

Note: Only applicable to models running Android 7.0 and higher. Tap the app switcher button (square) in the bottom right corner of the screen. Find the app you want to place at the top of your screen, and tap and drag the app to the top of the screen. Find the app you want to place at the bottom of your screen, and tap to place it beneath the first app.

How to download offline google maps

To download offline Google Maps Go to https://support.google.com/maps/answer/6291838?hl=en

I dropped my tablet

If you have dropped your tablet and it is not functioning correctly, it will need to be serviced. Please click the link below to fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en Note: Accidental damage is not covered under your tablet's warranty.

Virus and Malware

if your tablet has a virus or malware it will need to be serviced. please click the link below to fill out a web form. Note: Accidental damage is not covered under your tablet's warranty. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

Water Damage

If water or any type of liquid has damaged your tablet, it will require service. Please click on the link below to fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

Cracked screen

If your screen is cracked it will need to be serviced. Please click the link below to fill out a web form. Note: Accidental damage is not covered under your tablet's warranty. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

How to play music from my tablet

There are many ways to play music from your tablet. The most common way is to download a Music player App from the Google Play store. Depending on the App you can either play music stored on the tablet or stream the music from the App itself.

How to turn the talkback feature On/Off

To turn the talkback feature On or off go to settings under "system", click on "accessibility", then click on "talkback" and slide the bar to the desired setting on or off

Does the tablet play in stereo?

Although the tablet has only one speaker, the audio is compressed to play in stereo. When using stereo headphones the tablet does play in true stereo sound. It will also play in stereo when using the headphone port as an aux or line out.

How do I adjust my volume levels (music, notification & alarm)?

To adjust the volume level, use the volume buttons on the back of the tablet if connected to the keyboard use the volume up and down buttons on it. You can also adjust the alarm volume and notifications volume independently. Go to "settings", under "device", choose "sound and notification" and click the gear icon on the right side and slide the bar to the desired volume level. There is a quick access slide down to access all 3 settings, simply push the volume up or down icon on the tablet's screen, then at the top next to the volume bar push the little arrow pointing down. This will access all 3 of the volume adjustment options

How do I print from my tablet using a "cloud print" ready printer?

To use "cloud print" on a cloud-ready printer, please click on the link and follow the instructions https://support.google.com/cloudprint/answer/1686197?rd=1

How do I print from my tablet using a Wifi compatible printer

To print using WiFi, please enable your WiFi on your wireless printer. First, turn on your printer and connect it to your WiFi network. Second, turn on your tablet and enable the WiFi. Third, on your tablet go to "Settings", under "System" select "Printing", and "Add Service" then select ÒGoogle Play StoreÓ. In Google Play locate your printer plugin and install it to the tablet. When prompted to print, click on the tiny arrow located on the top left corner, a drop-down menu would appear. Click on "All Printers" and select your printer.

How to print with an older printer that does not have wireless printing capabilities.

To print using an older printer, connect your printer to a computer. Please ensure you have INTERNET access to print via "Cloud". To learn how to cloud print, please go to https://support.google.com/cloudprint/answer/1686197?rd=1

How to change my font size

Go to Settings. Go to device and select "font size". Choose your desired size. Some social media sites will not be affected by the desired font size chosen. If this is the case, try going to "settings", select "accessibility", and switch the "large text" to the on position.

My touch screen has stopped working

Try to restart the tablet first. If your touch screen still has stopped working, it will need servicing. Please click the link below to fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

My screen has wavy lines on it

Try to restart the tablet first. If your screen still has wavy lines, please click on the link below to fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

My screen is all white

Try to restart the tablet first. If your screen is still all white, please click the link below to fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

My screen is cracked or damaged and it needs to be repaired or replaced

If you have a cracked or damaged screen it will require service. Please click the link below to fill out a web form.   https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

My screen wont auto rotate / some apps work one direction or another / auto rotate off

To turn On auto rotate be sure your "when device is rotated" is set to " Rotate the contents of the screen" , Even when set to auto rotate some Apps will not have this feature and only work in portrait or landscape.

How to turn on and off the auto rotate feature on my tablet

Go to Action Center on the bottom right of the screen. Rotation lock is selected if it appears blue. To turn off rotation lock, please click it again.

How do I adjust the screen brightness?

Go to Settings. Look under "Systems", click on "Display". Adjust to desired brightness level and select Apply.

How do I protect my screen and tablet?

To protect your screen, you can use a universal screen protector, You can also look into a universal travel case when it's not in use.

How to safely clean my screen?

Use a lightly dampened micro fiber cloth to clean the screen effectively.

Not able to download google offline maps?

If your having trouble downloading "Offline Google Maps" Make sure you have a steady Wifi connection. Also, make sure your App is up to date. To make sure your Offline Google Maps is up to date, go to your Google Play Store. Search "Google Maps" and click on the App and select "Update" if available. If you're still having trouble you may want to contact Google Support Team through your Google Play Store. To download offline Google maps. Please visit the link: https://support.google.com/maps/answer/6291838?hl=en

Does GPS use data from my service provider?

Note: Only applicable to GPS enabled models. Since GPS uses satellites for tracking it does not use any of your data.

Can I use GPS to locate my missing tablet?

Note: Only applicable to GPS enabled models. Go to android.com/find and sign in to your Google Account. If you have more than one device, click the lost device at the top of the screen. If your lost device has more than one user profile, sign in with a Google Account that's on the main profile. Learn about user profiles. The lost device gets a notification. On the map, see about where the device is. The location is approximate and might not be accurate. If your device can't be found, you'll see its last known location, if available. If your model does not have this option you can locate the last known location the tablet was used to access the Internet by clicking this link and following the instructions https://support.google.com/accounts/answer/3265955?hl=en

How to turn GPS location services On/Off ?

Note: Only applicable to GPS enabled models. Go to Settings, under Personal select Location and use the slider to turn on/off the location services.

Printing using Bluetooth?

To print using Bluetooth, Make sure the printer is Bluetooth compatible. Turn the Bluetooth on your tablet on and scan for available printers to pair with. Choose your printer off the list and enter the prompted code if requested to pair.

Does bluetooth drain my battery faster?

Yes, using Bluetooth will drain the battery faster. When not using a Bluetooth device, it is best to switch the Bluetooth off so the tablet can conserve battery life.

How to delete/remove a paired Bluetooth device from my tablet?

Go to Settings. Under Device, select Bluetooth, make sure Bluetooth is ON. Click on the paired device. Select Forget Device.

How to pair Bluetooth devices to my tablet

To pair a Bluetooth device to the tablet, turn ON the Bluetooth on your tablet and the device you wish to pair. Scan for available devices on the tablet to pair with. Select the desired device, enter the prompted code to pair if requested.

How to turn Bluetooth On/Off

To turn the Bluetooth On/Off on the tablet. Go to settings. Under Devices, select Bluetooth. Turn on Bluetooth.

My tablet will not connect to my WiFi / Internet

Start by resetting your router. Make sure the WiFi option on the tablet is enabled. Select the correct network and entered the password correctly. The password is case sensitive. If the problem persists, you may need to contact your service provider

My tablet is freezing up

A poor Wifi connection can cause the tablet to freeze. It can also be affected by the apps or the firmware you are running. If the freezing continues reset your router and restart the tablet.

Does WiFi drain my battery faster?

Yes, using Bluetooth will drain the battery faster. When not using a Bluetooth device, it is best to switch the Bluetooth off so the tablet can conserve battery life.

Printing using WiFi

To print using WiFi, you will first need a printer that is compatible with Cloudprint and connected to your network. Go to "settings" on the tablet, under "Printing", select "Cloudprint" and make sure the bar is set in the On position and connect your tablet to the proper Cloudprint network

How to select my network

Go to Settings, under "Network and Internet", select Wifi, then slide the bar to ON. Select "Show available Networks". Choose your desired network and enter your password, then hit connect.

How to scan for available networks

Go to Settings, under "Network and Internet", select "Show available Networks".

How to turn Wifi On/Off

Go to settings, under "Network and Internet", select Wifi, then slide the bar to ON. Select "Show available Networks". Choose your network and enter your password. Then hit connect. To turn your wifi off, simply slide the bar to the Off position.

How do I reset my tablet back to factory settings?

Completely shut off the tablet first. Press and hold both the power button and the hole behind the power button (using a small pin/paper clip). Let go of both buttons right when you see the loading screen. You will be taken to a command prompt screen, showing yellow and blue fonts. Using the keyboard, press the volume down button until Wipe Data/ Factory Reset is highlighted. Once highlighted, press the enter button to choose the option. You will be taken to a confirmation page, but just do the same and press the volume down to scroll down until it highlights yes (delete all user data), then press the power button to choose. Continue with the process and you will be taken back to the original command prompt screen. When Reboot System Now is highlighted, just press the power button to choose the option and wait for less than 10 seconds. It will then bring you back to the prompt screen. Press the volume down button to "Power Off" then power button to choose.

How to remotely erase and reset my tablet

To remotely erase and reset my tablet, please click on this link and follow the instruction. https://support.google.com/nexus/answer/3388218?hl=en

I forgot my tablet's password

If you have forgotten your password, unfortunately, you will need to completely reset your tablet back to factory default. All data will be removed. Your Apps can be reinstalled from your Google Play store account. Simply log in and go to "all apps" and choose the ones you wish to reinstall. To reset your tablet back to factory setting, please click on the link below and follow the instructions. Completely shut off the tablet first. Press and hold both the power button and the hole behind the power button (using a small pin/paper clip). Let go of both buttons right when you see the loading screen. You will be taken to a command prompt screen, showing yellow and blue fonts. Using the keyboard, press the volume down button until Wipe Data/ Factory Reset is highlighted. Once highlighted, press the enter button to choose the option. You will be taken to a confirmation page, but just do the same and press the volume down to scroll down until it highlights yes (delete all user data), then press the power button to choose. Continue with the process and you will be taken back to the original command prompt screen. When Reboot System Now is highlighted, just press the power button to choose the option and wait for less than 10 seconds. It will then bring you back to the prompt screen. Press the volume down button to "Power Off" then power button to choose.

I cannot log into the Google Play store

Be sure you are entering the correct user name and password, make sure you have a stable Wifi connection. If it's still not working, please contact Google Play store support using the help and feedback option on their website.

How do I delete/remove a google account?

Go to settings on your tablet, under "personal", click on accounts, then click on the account you wish to delete. Once in that account click on the 3 vertical dots on the top right corner of the screen and select "remove account"

How do I add another google account?

Go to settings on your tablet, under "personal", click on accounts, then go to "add an account". Select Google then follow the on-screen instructions

How do I create a google account?

Go to https://www.google.com, click on the top right where it says " SIGN IN " then go to create an account and follow the on-screen instructions

How do I save my pictures and videos on the SD card as the default rather than the Internal Device memory?

If your SD card is formatted as "Internal Storage" all photos and Videos will automatically be saved to the SD card. Be advised if the SD card is formatted as Internal storage you will not be able to access the SD card contents from other devices. If your SD card is formatted as " Portable Storage" You can go to "set

Why is my tablet SD reader not reading my SD card?

Please note, SD card readers would only be able to read SD cards if they are formatted as Portable Storage. The SD card reader may not be reading the SD card because it may be formatted as an Internal Storage. If your SD card is formatted as internal storage, do not remove the SD card from the tablet, simply use the micro USB port on the tablet to access the SD card using your computer;

How to revert my SD card back to an external drive

Note: Only applicable to models with an sd reader. We suggest backing up the SD card data. There are 2 options to do this. Option 1 is to back up the SD card data to your internal storage. Before starting, be sure there is sufficient space on the internal storage. Go to settings. under " Device" click on "Storage & USB". Tap on internal storage and tap on the top right corner with the three vertical dots and press "migrate data". Then follow the prompts. All the data except apps will have been moved into the tablets "internal storage". Option 2 can be done by transferring the data from your SD card to your PC ( refer to "How to connect your tablet to your computer") backing up the SD card data. Please note, no apps will be transferred during option 1 or 2. You will need to reinstall apps from the Google Play Store. Lastly, reformatting the SD card as portable will allow you to use the SD card with other devices. To do so, tap the vertical 3 dots on the top right and selecting " Format as Portable".

How to connect your tablet to your computer

In order to connect your tablet to your computer, you will first need a ' special USB to USB cable. Once you have the cable connected to your tablet and your computer you should see that your computer has detected the tablet. You should now be able to access the tablet as you would any other portable storage device. To order the "special USB to USB cable you will need to fill out a web form. Please click the link below. https://shop.rcaav.com/product-category/computing/accessories/connections/

How do I transfer files from the SD card to the internal storage?

Select and copy the file you would like to transfer by right clicking and select Copy. To use an SD card with the tablet, please go to File Explorer. To the left of File Explorer, select This PC. Once selected, locate and select The SD card under Devices and drive. Right click and paste the file you copied earlier.

How do I transfer files from the Internal storage to the SD card?

Select and copy the file you would like to transfer by right clicking and select Copy. To use an SD card with the tablet, please go to File Explorer. To the left of File Explorer, select This PC. Once selected, locate and select The SD card under Devices and drive. Right click and paste the file you copied earlier.

Using a USB flash drive on your tablet

To use a USB flash drive with the tablet, please go to File Explorer. To the left of File Explorer, select This PC. Once selected, locate and select the USB thumb drive under Devices and drive. You may now transfer pictures/files/documents to the thumb drive.

Savings apps to SD card

Note: Only applicable to models with an SD card reader. Head into the Settings menu. Scroll down to find “Apps“. Tap on it. Now, you will observe the list of applications installed on your device. Tap on any of the apps that you want to store on SD Card. Note: You will not be able to store every app on the SD Card. And, when you have successfully moved the app to SD card, you cannot make it work when you remove the SD Card. Scroll down, and you will find “Move to SD Card” option. Tap on it to move the app to SD Card.

How do I format my SD card?

Note: Only applicable to models with an SD card reader It's always best to format the SD card using the tablet. Insert your SD card, go to Storage & USB, then go to SD card. Now Click the icon that is 3 verticle dots on the top right of your screen. Choose " Format as Portable Storage" and follow the steps.

How do I save documents/pictures/music to my internal memory?

Note: Only applicable to supported models. Documents/pictures/music will automatically save to the internal device memory by default unless an SD card has been inserted and formatted. Once an SD card has been formatted as the internal device memory, the SD card becomes the only memory available for storage.

What is the maximum SD memory I can use on my tablet?

The maximum storage capacity for an SD card is 128 Gigabytes, class 10 or higher SD card (Preferably Sandisk). Be sure to format your SD card

Charge light indicator

The blue LED in the rear of the tablet will blink on and off while the battery is charging.

How to conserve battery life

To save battery life and extending the run time of your device turn off WiFi and Bluetooth when not in use. You can also lower the brightness of the screen and close any applications that are currently not in use.

How do I order a new AC power adapter for charging my tablet?

To order an AC adapter, click the link below to visit our shop site. Please choose the corresponding adapter for your tablet. https://shop.rcaav.com/product-category/computing/accessories/power/

Is it safe to leave my tablet plugged in even after its fully charged?

Yes, this will not harm the device or its battery.

How long does the battery last on a full charge?

Battery life is approximately 6 hours of run time. Docking keyboards add up to 6 hours of battery life giving you up to a total of 12 hours Note: Only applicable to models with an extended battery keyboard.

How long does it take to fully charge my tablet?

Charging time will vary depending on remaining battery life. Charging from 0% should take approximately 4-5 hours. It is best to use the supplied AC adapter with the small round port. Only charge using micro USB as a backup alternative. You may not be able to turn on your tablet for at least 20 minutes if the battery was fully drained.

How to power on my tablet?

Be sure your tablet has been charged for a minimum of 20 minutes. Then, push and hold the power button until it powers on

How do I order a replacement keyboard?

If you would like to purchase a keyboard, please click the link below to visit our shop site. https://www.rca.com/us_en/computing-accessories-23-us-en/keyboards-370-us-en

How do i power off my tablet?

To power off your tablet push and hold the power button for 4-5 seconds, it will then tell you to swipe down on the screen to power off. Simply swipe the arrow downwards and it will begin to power itself off.

Wifi issues

Here are some simple solutions to try Try turning off the Wi-Fi on your device then re-enabling it. Alternatively, unplugging the modem and plugging it back in 30 seconds later. If that doesn’t help, or the problem re-occurs, consider deleting your current network from the list of saved networks on your device, then re-connecting again. Last, should this all fail, try rebooting your device. If there are still problems please try contacting your ISP. It might be an issue with your service rather than your device. If the problem still persists try reinstalling the network driver. How to reinstall drivers Step 1: Right click the start button. Step 2: Select Device manager. Step 3: Get into Network adapters and right-click Intel(R) dual-band wireless AC. Step 4: Select Uninstall device. Step 5: You will get a confirmation dialogue. Click OK to accept. Your wi-fi drivers are now uninstalled. Step 6: Click the Update Driver button to install a fresh copy of them. Step 7: Let Windows automatically search for the best match in its online database. Click Close to end the operation. Step 8: Restart the device and check if it works now.

My keyboard is not functioning properly.

If you have a defective keyboard it will need servicing. Please fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

I thought the tablet came with MS office, why is it asking me to pay for a subscription?

Please note that the Microsoft Office Mobile and Microsoft Office 365 are 2 different programs offered by Microsoft. While the Office Mobile is free, Office 365 is a free trial. Please contact Microsoft for further information on the differences between the 2 programs.

Can I change the language of my tablet?

You may do so by going to Settings and selecting Time & language. Select Region & language and go to add a language, and then choose the language you want.

I need to enter the BIOS of the tablet.

If you wish to enter the BIOS on your tablet, first, please be sure that the tablet has been turned off. Next, turn on the tablet. When you turn on the unit, once the screen has displayed the RCA loading screen (the black screen with RCA logo) simply press "Esc" on your keyboard. The tablet will then take you to the BIOS. To exit BIOS: Simply press "Esc" and confirm whether you wish to save any changes you have made or not. Please note that by changing the setting of the BIOS or the operating system of the tablet will void the manufacturer's warranty of the device

How to schedule my windows updates?

Every now and then your PC may need to restart to install the updates. To prevent those restarts from happening at the most inconvenient time, select the Start button. Select "Settings" Under "Update & security" click on "Windows Update", and then select "Advanced options". Under "Choose how updates are installed", use the drop-down menu to choose an option: "Schedule a restart" or "Automatically restart"

How do I update my windows tablet?

Simply select the Start button, select Settings. Under"Update and security" click on 'Window Update'.

I just bought this tablet. If there is a warranty, how do I register it

There is already a one-year manufacturer's warranty on the tablet starting from the date of purchase. This warranty is automatic. Simply keep the receipt in case this warranty is needed. If the warranty is needed, simply contact us with the issue you are having with the tablet and we will be more than happy to assist you. To register your tablet, please click the link below. https://www.rca.com/us_en/tablets-25-us-en/register-your-product-807-us-en

I dropped my tablet.

Your tablet will need servicing. Please click the link below to fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

Virus or Malware

If your tablet has been infected with a virus or malware it will need service. Please click the link below to fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

Water damage

If water or any type of liquid has damaged your tablet, it will require service. Please click on the link below to fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

How to play music from my tablet?

There are many ways to play music from your tablet. The most common way is to open your file under Windows Media Player. Once the file is opened, the music will play.

How to turn the narrator feature On/Off?

TTo turn the Narrator feature On/Off, go to Settings. Under "Ease of Access", select Narrator. You may now turn the Narrator on or off

Does it play in stereo?

Although the tablet has only one speaker, the audio is compressed to play in stereo. When using stereo headphones the tablet does play in true stereo sound. It will also play in stereo when using the headphone port as an aux or line out.

How do I adjust my volume levels?

To adjust the volume level, use the volume buttons on the back of the tablet. If connected to the keyboard, use the volume up and down buttons on it. You can also adjust the notifications sounds independently. Go to "settings", under "Systems", choose "Notification & Actions". You may turn on/off the notifications for different senders, alarms and reminders.

How do I print from my tablet using a wireless printer?

To print using WiFi, please be sure the tablet and the wireless printer is connected to the same WiFi network. Download the program provided by your wireless printer in order to print from the tablet. Once you have done so, your unit is ready to print wirelessly.

I have just performed a hard reset on my tablet and some drivers are not installed properly.

If there are any drivers that haven't been installed, please run Windows Update to install the appropriate drivers.

I have recently updated my tablet and now the orientation of the screen is sideways.

A few easy steps can correct this issue. First, press and hold onto the start button (or right-click if you are using a touch pad or a mouse). Next, please select the "device manager". Select "display adapter" and press and hold (or right-click) onto "Intel(R) HD Graphics". Select "Properties" and click "uninstall. Once you have done so, reboot the tablet. After the reboot, the display driver will automatically revert back to the previous version before the update. The display will go back to normal.

How do I change my font size?

Go to Settings. Go to systems and Select Display. Slide the bar under "Change the size of text, apps, and other items" to the desired size.

My touch screen stopped working.

Try to restart the tablet first. If your touch screen still has stopped working, please click on the link below to fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

My screen has wavy lines on it.

Try to restart the tablet first. If your screen still has wavy lines, please click on the link below to fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

My screen is all white

Try to restart the tablet first. If your screen is still all white, please click the link below to fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

My screen is cracked or damaged and it needs to be repaired or replaced

If you have a cracked or damaged screen it will require service. Please click the link below to fill out a web form.   https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

My screen will not auto rotate.

To turn on auto rotate go to Action Center on the bottom right of the screen. Please be sure rotation lock is not selected.

How do I turn on and off the auto rotate feature on my tablet?

Go to Action Center on the bottom right of the screen. Rotation lock is selected if it appears blue. To turn off rotation lock, please click it again.

How do I adjust the screen brightness?

Go to Settings. Look under "Systems", click on "Display". Adjust to desired brightness level and select Apply.

How do I protect my screen and tablet?

To protect your screen, you can use a universal screen protector, You can also look into a universal travel case when it's not in use.

How do I safely clean my screen?

Use a lightly dampened micro fiber cloth to clean the screen effectively.

Does bluetooth drain my battery faster?

Yes, using Bluetooth will drain the battery faster. When not using a Bluetooth device, it is best to switch the Bluetooth off so the tablet can conserve battery life.

How to delete or unpair Bluetooth device from my tablet?

Go to Settings. Under Device, select Bluetooth, make sure Bluetooth is ON. Click on the paired device. Select Forget Device.

How do I pair Bluetooth devices to my tablet?

To pair a Bluetooth device to the tablet, turn ON the Bluetooth on your tablet and the device you wish to pair. Scan for available devices on the tablet to pair with. Select the desired device, enter the prompted code to pair if requested.

How to turn Bluetooth On/Off ?

To turn the Bluetooth On/Off on the tablet. Go to settings. Under Devices, select Bluetooth. Turn on Bluetooth.

My tablet will not connect to my wifi/internet.

Start by resetting your router. Make sure the WiFi option on the tablet is enabled. Select the correct network and entered the password correctly. The password is case sensitive. If the problem persists, you may need to contact your service provider

My tablet is freezing up.

A poor Wifi connection can cause the tablet to freeze. It can also be affected by the apps or the firmware you are running. If the freezing continues reset your router and restart the tablet.

Does WiFi drain my battery faster?

Using WiFi will drain the tablet's battery depending on how intensively the WiFi is used.

How to turn my cell phone into a WiFi hotspot?

On your mobile device, turn on "tethering & portable hotspots". On your tablet Find the network and enter the password.

How do I select my network?

Go to Settings, under "Network and Internet", select Wifi, then slide the bar to ON. Select "Show available Networks". Choose your desired network and enter your password, then hit connect.

How do I scan for available networks?

Go to Settings, under "Network and Internet", select "Show available Networks".

How to turn WiFi On/Off ?

Go to settings, under "Network and Internet", select Wifi, then slide the bar to ON. Select "Show available Networks". Choose your network and enter your password. Then hit connect. To turn your wifi off, simply slide the bar to the Off position.

How do I restart my tablet?

To restart your tablet simply push and hold the power button for 10 seconds, do not let go. The tablet will shut off, you will then need to power back on your tablet.

How do I restore my tablet to factory settings?

Here is the step by step process to do a hard reset to the tablet. Power off the tablet completely. Then power back on the tablet, while the tablet is powering back up hold down the FN/function button on your keyboard while repeatedly pushing the F9 button on the keyboard until you see "Please wait" appear. Release the FN/function button. wait a couple of moments then, select the "Troubleshoot" option then "Reset Your PC". You will then have two options, removing files or fully cleaning the drive (this will remove your personal files and apps from the tablet and restore all settings to their defaults). The RCA logo will then appear on the screen and "dots" circling. This process may take about 30min-1hr (depending on the amount of files/data/configuration/system setup) as the device is deleting, partitioning, and resetting to the factory settings. It is normal for the tablet to power off and on a few times during this process, please do not interrupt. Once the process is done, the device will go back to factory settings and you can then personalize your tablet.

I need to reset the password to my Microsoft account.

To reset your password, copy this link into your browser: https://account.live.com/resetpassword.aspx to your browser. Choose the reason you need your password reset, then click Next. Enter the email address you used when you made your Microsoft account. This could be any email address, or an email ending in a Microsoft domain like hotmail.com or outlook.com. Enter the characters you see on the screen (this lets us know you’re not a robot), then click Next. If you have added security info to your account, we'll send a one-time code to the alternate phone number or email address you gave us. After you enter that code on the next screen, you'll be able to make a new password.

I forgot my tablet's password.

First, try the easiest thing: if you remember your password but it isn’t working, make sure that Caps Lock is turned off, and that your email address is spelled correctly, and then try again. If your password still not working, unfortunately, you will need to reset the tablet. Please follow the instruction below on how to factory reset the tablet. Here is the step by step process to do a hard reset to the tablet. Power off the tablet completely. Then power back on the tablet, while the tablet is powering back up hold down the FN/function button on your keyboard while repeatedly pushing the F9 button on the keyboard until you see "Please wait" appear. Release the FN/function button. wait a couple of moments then, select the "Troubleshoot" option then "Reset Your PC". You will then have two options, removing files or fully cleaning the drive (this will remove your personal files and apps from the tablet and restore all settings to their defaults). The RCA logo will then appear on the screen and "dots" circling. This process may take about 30min-1hr (depending on the amount of files/data/configuration/system setup) as the device is deleting, partitioning, and resetting to the factory settings. It is normal for the tablet to power off and on a few times during this process, please do not interrupt. Once the process is done, the device will go back to factory settings and you can then personalize your tablet.

How do I transfer files from the SD card to the internal storage?

Please go to File Explorer. To the left of File Explorer, select This PC. Once selected, locate and select The SD card under Devices and drive. Right click and copy the file you would like to transfer to internal storage. Select File Explorer again. Locate the area you would like to paste the file. Right click and paste the file at the desired location.

How do I transfer files from the Internal storage to the SD card?

Select and copy the file you would like to transfer by right clicking and select Copy. To use an SD card with the tablet, please go to File Explorer. To the left of File Explorer, select This PC. Once selected, locate and select The SD card under Devices and drive. Right click and paste the file you copied earlier.

Using a USB flash drive on your tablet?

To use a USB flash drive with the tablet, please go to File Explorer. To the left of File Explorer, select This PC. Once selected, locate and select the USB thumb drive under Devices and drive. You may now transfer pictures/files/documents to the thumb drive.

How do I save documents/pictures/music to my internal memory?

Documents/pictures/music will automatically save to the internal device memory.

What is the maximum SD memory I can use on my tablet?

The maximum storage capacity for an SD card is 128 Gigabytes, Class 10 or higher SD card (Preferably Sandisk). Be sure to format your SD card

What does the charge light indicator mean?

The status indicator light has 3 possibilities. OFF, this means the tablet's AC adapter is either not plugged in or not making the proper connection to charge. FLASHING means the AC adapter is plugged in and is in the charge mode. SOLID means the tablet has reached 100% charged. It is safe to leave the AC adapter plugged in after its fully charged.

How do I conserve battery life?

To save battery life and extend the run time of your device, turn off WiFi and Bluetooth when not in use. You can also lower the brightness of the screen and close any applications that are currently not in use.

How do I order a new AC power adapter to charge my tablet?

https://shop.rcaav.com/product-category/computing/accessories/power/

Is it safe to leave my tablet plugged in even after it is fully charged?

Yes, this will not harm the device or its battery.

How long does the battery last on a full charge?

Battery life is approximately 6 hours of run time.

How long does it take to fully charge my tablet?

Charging time will vary depending on remaining battery life. If you are charging from 0%, this should take approximately 5-6 hours. It is best to use the supplied AC adapter with the small round port. Only charge using USB as a backup alternative. You may not be able to turn on your tablet for at least 20 minutes if the battery was fully drained.

How do I power on my tablet?

Be sure your tablet is charged for a minimum of 20 minutes. Then, push and hold the power button for 2-3 seconds and let go. It will begin to power on.

How to open Google Assistant?

The easiest and most well-known method for launching Assistant is simply long-pressing the on-screen home button. The edges of the screen will flash with a white outline and Assistant will pop up from the bottom of the screen. You can immediately start speaking a command. When you do this for the first time you will be asked to opt-in and set up Assistant. The second built-in method requires a little more set-up. You can use your voice to launch Assistant by saying “Ok, Google” or “Hey, Google.” This needs to be enabled and configured in the Google Assistant app.

How to Teach your Google Assistant to recognize your voice

If your Google Assistant isn’t responding to "Ok Google" on your tablet, try these steps. On your phone or tablet, touch and hold the Home button or say, "Ok Google." At the top-right, tap Explore & Your stuff and then More More and then Settings. Under "Devices", select your phone or tablet. Turn on Google Assistant and then Voice model and then Retrain voice model. If you don’t see these steps, you’re using an earlier version of the Google app. Instead, tap "Ok Google" detection and then Retrain voice model.

How to turn "Ok Google" on or off

If you turn off "Ok Google", you can still talk with your Assistant by touching and holding the on-screen Home button on your Device On your tablet, touch and hold the on-screen Home button. At the top-right, tap Explore & Your stuff and thenMore More and then Settings. Under "Devices", select your tablet. Turn on Google Assistant and then turn “Ok Google” detection on or off. If you don’t see these steps, you’re using an earlier version of the Google app. Instead, tap "Ok Google" detection and then turn Say "Ok Google" any time on or off.

Can I use Google Maps on this device?

Yes, you may use the pre-installed Google Maps Application. Updates may be required periodically.

Will my GPS work when not connected to a network provider?

Note: Only applicable to GPS enabled models. Yes, however, you must download the offline Google Maps from the Google Play store and make sure your location services are turned on.

How to charge the tablet through the keyboard

Note: Only applicable to models with the extended battery keyboard. Simply attach the keyboard to the tablet and press the Keyboard Switch. The keyboard's LED indicator will become solid red and the power stored in the extended battery will be used to recharge the tablet.

How do I order a new keyboard?

If you would like to purchase a keyboard for your tablet, please click the link below to visit our website. https://www.rca.com/us_en/computing-accessories-23-us-en/keyboards-370-us-en

How do I use the split screen feature on my tablet?

Note: Only applicable to models running Android 7.0 and higher. Tap the app switcher button (square) in the bottom right corner of the screen. Find the app you want to place at the top of your screen, and tap and drag the app to the top of the screen. Find the app you want to place at the bottom of your screen, and tap to place it beneath the first app.

How to download offline google maps

To download offline Google Maps Go to https://support.google.com/maps/answer/6291838?hl=en

I dropped my tablet

If you have dropped your tablet and it is not functioning correctly, it will need to be serviced. Please click the link below to fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en Note: Accidental damage is not covered under your tablet's warranty.

Virus and Malware

if your tablet has a virus or malware it will need to be serviced. please click the link below to fill out a web form. Note: Accidental damage is not covered under your tablet's warranty. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

Water Damage

If water or any type of liquid has damaged your tablet, it will require service. Please click on the link below to fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

Cracked screen

If your screen is cracked it will need to be serviced. Please click the link below to fill out a web form. Note: Accidental damage is not covered under your tablet's warranty. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

How to play music from my tablet

There are many ways to play music from your tablet. The most common way is to download a Music player App from the Google Play store. Depending on the App you can either play music stored on the tablet or stream the music from the App itself.

How to turn the talkback feature On/Off

To turn the talkback feature On or off go to settings under "system", click on "accessibility", then click on "talkback" and slide the bar to the desired setting on or off

Does the tablet play in stereo?

Although the tablet has only one speaker, the audio is compressed to play in stereo. When using stereo headphones the tablet does play in true stereo sound. It will also play in stereo when using the headphone port as an aux or line out.

How do I adjust my volume levels (music, notification & alarm)?

To adjust the volume level, use the volume buttons on the back of the tablet if connected to the keyboard use the volume up and down buttons on it. You can also adjust the alarm volume and notifications volume independently. Go to "settings", under "device", choose "sound and notification" and click the gear icon on the right side and slide the bar to the desired volume level. There is a quick access slide down to access all 3 settings, simply push the volume up or down icon on the tablet's screen, then at the top next to the volume bar push the little arrow pointing down. This will access all 3 of the volume adjustment options

How do I print from my tablet using a "cloud print" ready printer?

To use "cloud print" on a cloud-ready printer, please click on the link and follow the instructions https://support.google.com/cloudprint/answer/1686197?rd=1

How do I print from my tablet using a Wifi compatible printer

To print using WiFi, please enable your WiFi on your wireless printer. First, turn on your printer and connect it to your WiFi network. Second, turn on your tablet and enable the WiFi. Third, on your tablet go to "Settings", under "System" select "Printing", and "Add Service" then select ÒGoogle Play StoreÓ. In Google Play locate your printer plugin and install it to the tablet. When prompted to print, click on the tiny arrow located on the top left corner, a drop-down menu would appear. Click on "All Printers" and select your printer.

How to print with an older printer that does not have wireless printing capabilities.

To print using an older printer, connect your printer to a computer. Please ensure you have INTERNET access to print via "Cloud". To learn how to cloud print, please go to https://support.google.com/cloudprint/answer/1686197?rd=1

How to change my font size

Go to Settings. Go to device and select "font size". Choose your desired size. Some social media sites will not be affected by the desired font size chosen. If this is the case, try going to "settings", select "accessibility", and switch the "large text" to the on position.

My touch screen has stopped working

Try to restart the tablet first. If your touch screen still has stopped working, it will need servicing. Please click the link below to fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

My screen has wavy lines on it

Try to restart the tablet first. If your screen still has wavy lines, please click on the link below to fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

My screen is all white

Try to restart the tablet first. If your screen is still all white, please click the link below to fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

My screen is cracked or damaged and it needs to be repaired or replaced

If you have a cracked or damaged screen it will require service. Please click the link below to fill out a web form.   https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

My screen wont auto rotate / some apps work one direction or another / auto rotate off

To turn On auto rotate be sure your "when device is rotated" is set to " Rotate the contents of the screen" , Even when set to auto rotate some Apps will not have this feature and only work in portrait or landscape.

How to turn on and off the auto rotate feature on my tablet

Go to Action Center on the bottom right of the screen. Rotation lock is selected if it appears blue. To turn off rotation lock, please click it again.

How do I adjust the screen brightness?

Go to Settings. Look under "Systems", click on "Display". Adjust to desired brightness level and select Apply.

How do I protect my screen and tablet?

To protect your screen, you can use a universal screen protector, You can also look into a universal travel case when it's not in use.

How to safely clean my screen?

Use a lightly dampened micro fiber cloth to clean the screen effectively.

Not able to download google offline maps?

If your having trouble downloading "Offline Google Maps" Make sure you have a steady Wifi connection. Also, make sure your App is up to date. To make sure your Offline Google Maps is up to date, go to your Google Play Store. Search "Google Maps" and click on the App and select "Update" if available. If you're still having trouble you may want to contact Google Support Team through your Google Play Store. To download offline Google maps. Please visit the link: https://support.google.com/maps/answer/6291838?hl=en

Does GPS use data from my service provider?

Note: Only applicable to GPS enabled models. Since GPS uses satellites for tracking it does not use any of your data.

Can I use GPS to locate my missing tablet?

Note: Only applicable to GPS enabled models. Go to android.com/find and sign in to your Google Account. If you have more than one device, click the lost device at the top of the screen. If your lost device has more than one user profile, sign in with a Google Account that's on the main profile. Learn about user profiles. The lost device gets a notification. On the map, see about where the device is. The location is approximate and might not be accurate. If your device can't be found, you'll see its last known location, if available. If your model does not have this option you can locate the last known location the tablet was used to access the Internet by clicking this link and following the instructions https://support.google.com/accounts/answer/3265955?hl=en

How to turn GPS location services On/Off ?

Note: Only applicable to GPS enabled models. Go to Settings, under Personal select Location and use the slider to turn on/off the location services.

Printing using Bluetooth?

To print using Bluetooth, Make sure the printer is Bluetooth compatible. Turn the Bluetooth on your tablet on and scan for available printers to pair with. Choose your printer off the list and enter the prompted code if requested to pair.

Does bluetooth drain my battery faster?

Yes, using Bluetooth will drain the battery faster. When not using a Bluetooth device, it is best to switch the Bluetooth off so the tablet can conserve battery life.

How to delete/remove a paired Bluetooth device from my tablet?

Go to Settings. Under Device, select Bluetooth, make sure Bluetooth is ON. Click on the paired device. Select Forget Device.

How to pair Bluetooth devices to my tablet

To pair a Bluetooth device to the tablet, turn ON the Bluetooth on your tablet and the device you wish to pair. Scan for available devices on the tablet to pair with. Select the desired device, enter the prompted code to pair if requested.

How to turn Bluetooth On/Off

To turn the Bluetooth On/Off on the tablet. Go to settings. Under Devices, select Bluetooth. Turn on Bluetooth.

My tablet will not connect to my WiFi / Internet

Start by resetting your router. Make sure the WiFi option on the tablet is enabled. Select the correct network and entered the password correctly. The password is case sensitive. If the problem persists, you may need to contact your service provider

My tablet is freezing up

A poor Wifi connection can cause the tablet to freeze. It can also be affected by the apps or the firmware you are running. If the freezing continues reset your router and restart the tablet.

Does WiFi drain my battery faster?

Yes, using Bluetooth will drain the battery faster. When not using a Bluetooth device, it is best to switch the Bluetooth off so the tablet can conserve battery life.

Printing using WiFi

To print using WiFi, you will first need a printer that is compatible with Cloudprint and connected to your network. Go to "settings" on the tablet, under "Printing", select "Cloudprint" and make sure the bar is set in the On position and connect your tablet to the proper Cloudprint network

How to select my network

Go to Settings, under "Network and Internet", select Wifi, then slide the bar to ON. Select "Show available Networks". Choose your desired network and enter your password, then hit connect.

How to scan for available networks

Go to Settings, under "Network and Internet", select "Show available Networks".

How to turn Wifi On/Off

Go to settings, under "Network and Internet", select Wifi, then slide the bar to ON. Select "Show available Networks". Choose your network and enter your password. Then hit connect. To turn your wifi off, simply slide the bar to the Off position.

How do I reset my tablet back to factory settings?

Completely shut off the tablet first. Press and hold both the power button and the hole behind the power button (using a small pin/paper clip). Let go of both buttons right when you see the loading screen. You will be taken to a command prompt screen, showing yellow and blue fonts. Using the keyboard, press the volume down button until Wipe Data/ Factory Reset is highlighted. Once highlighted, press the enter button to choose the option. You will be taken to a confirmation page, but just do the same and press the volume down to scroll down until it highlights yes (delete all user data), then press the power button to choose. Continue with the process and you will be taken back to the original command prompt screen. When Reboot System Now is highlighted, just press the power button to choose the option and wait for less than 10 seconds. It will then bring you back to the prompt screen. Press the volume down button to "Power Off" then power button to choose.

How to remotely erase and reset my tablet

To remotely erase and reset my tablet, please click on this link and follow the instruction. https://support.google.com/nexus/answer/3388218?hl=en

I forgot my tablet's password

If you have forgotten your password, unfortunately, you will need to completely reset your tablet back to factory default. All data will be removed. Your Apps can be reinstalled from your Google Play store account. Simply log in and go to "all apps" and choose the ones you wish to reinstall. To reset your tablet back to factory setting, please click on the link below and follow the instructions. Completely shut off the tablet first. Press and hold both the power button and the hole behind the power button (using a small pin/paper clip). Let go of both buttons right when you see the loading screen. You will be taken to a command prompt screen, showing yellow and blue fonts. Using the keyboard, press the volume down button until Wipe Data/ Factory Reset is highlighted. Once highlighted, press the enter button to choose the option. You will be taken to a confirmation page, but just do the same and press the volume down to scroll down until it highlights yes (delete all user data), then press the power button to choose. Continue with the process and you will be taken back to the original command prompt screen. When Reboot System Now is highlighted, just press the power button to choose the option and wait for less than 10 seconds. It will then bring you back to the prompt screen. Press the volume down button to "Power Off" then power button to choose.

I cannot log into the Google Play store

Be sure you are entering the correct user name and password, make sure you have a stable Wifi connection. If it's still not working, please contact Google Play store support using the help and feedback option on their website.

How do I delete/remove a google account?

Go to settings on your tablet, under "personal", click on accounts, then click on the account you wish to delete. Once in that account click on the 3 vertical dots on the top right corner of the screen and select "remove account"

How do I add another google account?

Go to settings on your tablet, under "personal", click on accounts, then go to "add an account". Select Google then follow the on-screen instructions

How do I create a google account?

Go to https://www.google.com, click on the top right where it says " SIGN IN " then go to create an account and follow the on-screen instructions

How do I save my pictures and videos on the SD card as the default rather than the Internal Device memory?

If your SD card is formatted as "Internal Storage" all photos and Videos will automatically be saved to the SD card. Be advised if the SD card is formatted as Internal storage you will not be able to access the SD card contents from other devices. If your SD card is formatted as " Portable Storage" You can go to "set

Why is my tablet SD reader not reading my SD card?

Please note, SD card readers would only be able to read SD cards if they are formatted as Portable Storage. The SD card reader may not be reading the SD card because it may be formatted as an Internal Storage. If your SD card is formatted as internal storage, do not remove the SD card from the tablet, simply use the micro USB port on the tablet to access the SD card using your computer;

How to revert my SD card back to an external drive

Note: Only applicable to models with an sd reader. We suggest backing up the SD card data. There are 2 options to do this. Option 1 is to back up the SD card data to your internal storage. Before starting, be sure there is sufficient space on the internal storage. Go to settings. under " Device" click on "Storage & USB". Tap on internal storage and tap on the top right corner with the three vertical dots and press "migrate data". Then follow the prompts. All the data except apps will have been moved into the tablets "internal storage". Option 2 can be done by transferring the data from your SD card to your PC ( refer to "How to connect your tablet to your computer") backing up the SD card data. Please note, no apps will be transferred during option 1 or 2. You will need to reinstall apps from the Google Play Store. Lastly, reformatting the SD card as portable will allow you to use the SD card with other devices. To do so, tap the vertical 3 dots on the top right and selecting " Format as Portable".

How to connect your tablet to your computer

In order to connect your tablet to your computer, you will first need a ' special USB to USB cable. Once you have the cable connected to your tablet and your computer you should see that your computer has detected the tablet. You should now be able to access the tablet as you would any other portable storage device. To order the "special USB to USB cable you will need to fill out a web form. Please click the link below. https://shop.rcaav.com/product-category/computing/accessories/connections/

How do I transfer files from the SD card to the internal storage?

Select and copy the file you would like to transfer by right clicking and select Copy. To use an SD card with the tablet, please go to File Explorer. To the left of File Explorer, select This PC. Once selected, locate and select The SD card under Devices and drive. Right click and paste the file you copied earlier.

How do I transfer files from the Internal storage to the SD card?

Select and copy the file you would like to transfer by right clicking and select Copy. To use an SD card with the tablet, please go to File Explorer. To the left of File Explorer, select This PC. Once selected, locate and select The SD card under Devices and drive. Right click and paste the file you copied earlier.

Using a USB flash drive on your tablet

To use a USB flash drive with the tablet, please go to File Explorer. To the left of File Explorer, select This PC. Once selected, locate and select the USB thumb drive under Devices and drive. You may now transfer pictures/files/documents to the thumb drive.

Savings apps to SD card

Note: Only applicable to models with an SD card reader. Head into the Settings menu. Scroll down to find “Apps“. Tap on it. Now, you will observe the list of applications installed on your device. Tap on any of the apps that you want to store on SD Card. Note: You will not be able to store every app on the SD Card. And, when you have successfully moved the app to SD card, you cannot make it work when you remove the SD Card. Scroll down, and you will find “Move to SD Card” option. Tap on it to move the app to SD Card.

How do I format my SD card?

Note: Only applicable to models with an SD card reader It's always best to format the SD card using the tablet. Insert your SD card, go to Storage & USB, then go to SD card. Now Click the icon that is 3 verticle dots on the top right of your screen. Choose " Format as Portable Storage" and follow the steps.

How do I save documents/pictures/music to my internal memory?

Note: Only applicable to supported models. Documents/pictures/music will automatically save to the internal device memory by default unless an SD card has been inserted and formatted. Once an SD card has been formatted as the internal device memory, the SD card becomes the only memory available for storage.

What is the maximum SD memory I can use on my tablet?

The maximum storage capacity for an SD card is 128 Gigabytes, class 10 or higher SD card (Preferably Sandisk). Be sure to format your SD card

Charge light indicator

The blue LED in the rear of the tablet will blink on and off while the battery is charging.

How to conserve battery life

To save battery life and extending the run time of your device turn off WiFi and Bluetooth when not in use. You can also lower the brightness of the screen and close any applications that are currently not in use.

How do I order a new AC power adapter for charging my tablet?

To order an AC adapter, click the link below to visit our shop site. Please choose the corresponding adapter for your tablet. https://shop.rcaav.com/product-category/computing/accessories/power/

Is it safe to leave my tablet plugged in even after its fully charged?

Yes, this will not harm the device or its battery.

How long does the battery last on a full charge?

Battery life is approximately 6 hours of run time. Docking keyboards add up to 6 hours of battery life giving you up to a total of 12 hours Note: Only applicable to models with an extended battery keyboard.

How long does it take to fully charge my tablet?

Charging time will vary depending on remaining battery life. Charging from 0% should take approximately 4-5 hours. It is best to use the supplied AC adapter with the small round port. Only charge using micro USB as a backup alternative. You may not be able to turn on your tablet for at least 20 minutes if the battery was fully drained.

How to power on my tablet?

Be sure your tablet has been charged for a minimum of 20 minutes. Then, push and hold the power button until it powers on

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